WEBSITE HOSTING & MAINTENANCE

Stay safe and get the best performance!

WordPress website maintenance and hosting is a must!  After working so hard to build your website to grow your business, we want to make sure that it continues to work well and is safe from hackers.

To keep your site safe and performing well you have to do a complete backup of your WordPress files and database and then update your WordPress versions, themes, and plugins. Unfortunately, we find that few of our clients are diligent enough to go onto their websites regularly and do this to keep their sites protected.

We now offer a Premium-level maintenance package, as well as our Basic service, and we give you the option to use New Tricks to host your website on our hosting account. We find big differences in site performance based on which company is hosting the site.  Although there are less expensive options, if you want your website visitors to stay on your site, you can’t afford the low-cost performance and lack of safety you get with cheap hosting.

Because of this, we now require our clients get hosting with one of our recommended, preferred web hosts, or let us host your site on our premium hosting account which allows us to access and maintain your site faster, should you have trouble. Check out our hosting and maintenance options below and choose the best for your situation.

Let New Tricks Keep Your Website Updated & Secure.

WordPress Website Maintenance and Hosting: The Fine Print

We offer discounts for multiple sites. 1 website = $99; 2 websites = $175. Please contact us for a bulk rate, if you’re interested in migrating more than two sites to our hosting platform.

* Maintenance “Quick Fix” Support Tickets (for supporting existing features and functionality) are included with all packages.

Premium Monthly Maintenance and Hosting Package:  Unlimited 30-minute “Quick Fix” support tickets per month.
Monthly Maintenance and Hosting Package:  Five 30-minute “Quick Fix” support tickets per month.
Maintenance without Hosting:  Five 30-minute “Quick Fix” support tickets per month.

** One Hour Website Consultations:

Premium Monthly Maintenance and Hosting Package: Each month you will be eligible for an hour of work on your website. You can use this time for us to add functionality or input blog posts to your site or to chat about what’s next.

***Emergency Response:

In general, we charge our VIP clients  $100 per hour for any work done within weekly business hours ( 9-5), whereas our non-maintenance billing rate is $150 per hour. After hours VIP emergency work is $150 per hour, non-maintenance support is $175 per hour.

Technical Support

Our monthly maintenance customers get VIP client status. If you have an issue with the features or functionality on your current website that we can fix in 30 minutes or less, you can have us fix five of these support tickets a month at no charge.

For problems that take longer than 30 minutes to troubleshoot and, or resolve, we will let you know the prognosis before proceeding.  If you want us to continue working on the issue,  we’ll bill you at our VIP hourly rate for the additional time involved

Refund Policy & Subscription Cancellation

To cancel your recurring subscription or request a refund please contact: accounting@newtricks.com; or call (770) 714-8618 and request to cancel.

IMPORTANT: You are responsible for the full subscription fee in the month in which you cancel, i.e., if you cancel your subscription in August, you are responsible for August fees. Your subscription for that month remains active and fully functional until the end of that month. After the end of the month, your account will cease to work and you will not be charged again. It is not necessary to wait until the last day of the month to cancel your subscription.

If you have any problems canceling your subscription, please contact accounting@newtricks.com or call (770) 714-8618.